Time Line
Most projects are in process for 3 to 6 weeks from consultation to completion. Once completed, internet orders will be shipped overnight to the U.S. address requested at no additional charge.
Custom Promise
We promise that you will love your custom jewelry or tell us within 30 days of completion and we will modify, redesign or start over one time for free! The only charge will be for the difference in price if the new design would have cost more originally. There is no fine print here…If you don't LOVE your design, we will re-design and re-make one time for free, as long as the recipient is included in the design process.
We reserve the right to exclude the Custom Promise on designs using experimental materials or structural elements. Customers creating designs that are exempt from having the Custom Promise will be notified before a deposit is taken and the job has begun.
Returns & Exchanges on Non-Custom Pieces and Stones
*Non-Custom merchandise is returnable for refund up to 30 days after purchase. We understand that a jewelry purchase can be a big decision, and we want you to feel excited about your purchase with us. To make sure you are completely happy, we allow you 30 days from your invoice date to Return or Exchange any item bought from the case (non-custom) that has not been altered. The item(s) must be in good condition. If additional work was completed on the item that does not affect its ability to be resold, you will only be charged for the labor completed on the piece.
*If you are past the initial 30 day Return/Exchange timeframe, we still allow Exchanges on all un-altered items in good condition for 90 days from date of invoice.
*All Diamonds and Colored Gemstones $500 or more in value (purchase price) must be returned or exchanged within 14 days of purchase.
For other stones, (under 500.00 in purchase price) purchased from our owned stock there is a 30 day return policy from the date of purchase (as long as there is no wear on the stone i.e.: abrasions or chips that weren’t there when the stone was purchase).
For other stones under 500.00 in purchase price) that are on MEMO (loaned to us from a vendor), there is a 14 day return policy from the date of purchase (as long as there is no wear on the stone). The reason MEMO stones have a shorter return period is because we do not own them and if the customer returns the stone after 14 days then we are forced to own stock that we would not have otherwise purchased.
Stone return policy
For STOCK stones, there is a 30 day return policy from the date of purchase (as long as there is no wear on the stone i.e.: abrasions or chips that weren’t there when the stone was purchased).
For Stones acquired for a customer or sold from consignment stock there is a 14 day return policy from the date of purchase (as long as there is no wear on the stone).
The reason MEMO stones have a shorter return period is because we do not own them and if the customer returns the stone after 14 days then we are forced to own stock that we would not have otherwise purchased.
Estimates
Verbal estimates are an approximation of price only, and all firm estimates will be given to the customer in writing. After the customer receives their written estimate, it is their responsibility to present the written estimate at the time of work being started. If an estimate is not in writing then it can not be honored, and will need to be re-estimated in writing before any work begins. Written estimates are valid for 30 days from the date they are given. If an estimate is expired, we reserve the right to modify existing estimates to accommodate for changes in labor and material prices.
All estimates will have all center stone(s) priced out separately from other items listed.
Estimates on custom designs or repairs that have already started will not be changed without prior notification and approval from the customer. In order for a piece to be started, and for the estimate to be agreed to by both parties, a 50% deposit must be taken on the piece. Custom designs and repairs must be completed within 6 months; otherwise they may be subject to additional charges for changes in labor and material prices.Financing
We offer financing through Wells Fargo Financial. This is a 90 days same as cash arrangement. Applications are easily faxed and once approved the customer is eligible for the indicated amount. This financing implies no interest if the balance is paid off within 90 days (with minimum payments). The interest after the 90 days is 1.5% monthly and is 18% annually. Details are subject to change without notice and all policies are determined by Wells Fargo Financial
Stone Loss Warranty
Should your stone fall out of your ring we will pay the insurance deductible up to $500.00 as long as the piece is insured under a homeowners, renters or individual jewelry insurance policy. You must have jewelry insured. The mounting must also be approved by us. For example, most tall 4-prong mountings and any mounting with thin yellow gold prongs would not be approved for our warranty. If we feel the mounting is not secure; there is no stone loss warranty.
In order to qualify for the stone loss warranty, you agree to have your stone checked by us, for tightness and wear, at least once every 6 months. You must also have any needed maintenance done at that time. You will be responsible for retipping and metal build-up after the first year. We will tighten any stone set by us at no charge for the life of the ring. We warranty all of our workmanship and will repair any defect caused by us at no charge indefinitely. We will not, however, be responsible for any amount, in any case, unless the mounting has been inspected and signed off in the last 6 months and the warranty form has been filled out. We do not pay for shipping of items to be checked and worked on. This fee is to be taken care of by the owner of the jewelry.
If you miss an inspection, the warranty will be reinstated after the next inspection.
We will “sign off” on your warranty if the mounting and stones are in good shape, or after any needed repairs are done. If you have work done elsewhere, and it is not done correctly, we will not be liable for stone loss.
We promise to always make a good faith effort to fairly and honestly deal with all of our customers in every way. Our stone loss warranty can be an important part of your satisfaction and trust in our shop, so feel free to ask any questions about our policy.
Sincerely,
Jim and Jytte Tuttle - Owners
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