Creating Spectacular Jewelry
It all starts with an Idea
We begin every design with a conversation, either in our Seattle Design Center or
Online. Both ways are Simple, Artful & Fun!sm
& offer top notch service
and creative insight from artistic professionals.
By designing & manufacturing everything in house, we ensure craftsmanship, Quality
& great value!
Wax Carving & Model Making
If the piece is to be cast, and most are, we then create a wax or Resin master model.
We do this by using a combination of our Gemvision Revo 4 Axis mills, Perfactory
3-D rapid Prototyping machines and hand carving to create the perfect blend of artistry
and detailed perfection.
Once the design has been approved, the model is now set for casting. Our in-house
casting facility is state of the art, with world class equipment and a custom casters'
attention to detail. Our Galloni Fusus HD platinum and gold casting equipment, originally
created to the specifications of Tiffany & Co. allows us to cast even tricky
alloys like Palladium 950 in house for the best quality control & cost efficiency.
Hand forging & fabrication
Many of our designs have hand Forged elements. Forging hardens the metal and makes
even fine elements durable enough to last a lifetime. We show you examples of similar
elements for you to choose from or forge and fabricate partial sections of the design
for your approval before finishing all the details.
Hand made fine wire filigree
The art of filigree consists of curling, twisting and bending fine threads of wire
by hand. This incredibly intricate art form takes many years to master. We are fortunate
to have Several Master Filigree Artists, more than any other shop we know of!
We always hand set each gemstone, detailing all areas to perfection. We never cast
stones in place, an inferior technique used to mass produce much low quality, "Cookie
Cutter" jewelry made in the world today. Compare the pictures in our Gallery to
see the attention to fine detail & Craftsmanship.
Hand engraving is the art of hand cutting designs directly into the metal with highly
polished specialty gravers. This is the hallmark of a true jewelry artist, and,
like mush of our work, is performed under a bench microscope for intricate detail.
We do all of our hand engraving in-house (we currently have 8 hand engraving artists
on staff; By the way, most shops send hand engraving out to be done elsewhere.)
Texture, Finishes and Detailing
The final stage of the production process includes adding textures & finishes. Before
quality marking, we double and triple check all details of the design to ensure
all instructions have been meticulously followed, the design is well executed and
all craftsmanship is top notch.
Most projects are in process for 3 to 6 weeks from consultation to completion.
Once completed, orders will be shipped 2 day air (U.S. addresses) or USPS to APO
address at no additional charge. (Shipping to Alaska, Hawaii & Territories may have extra fees and/or shipping delays.)
International Orders & Shipping
International customers will be responsible for any Shipping charges as well as duties, VAT, taxes
or surcharges levied or charged by their country. Please check with local authorities
prior to placing your order to confirm taxes and duties. Military personnel located
overseas may have their packages shipped to an APO or FPO location free of
charge in most cases. APO/FPO shipments are done through the US Post Office and can take longer
(sometimes up to three weeks) to arrive.
We promise that you will love your custom Original from Green Lake Jewelry
Works we will modify, redesign or start over
one time for free! (The only charge may be for the difference
in price if the new design would have cost more originally.) We do ask that you
share any concerns within 30 days of delivery...this rarely happens, as most design
issues are caught early as we keep you involved every step of the way.
This doesn't apply to suprise designs, only if the recipient was included in the
original design process...
There are rare designs when we exclude the design Promise, but we will tell you
before we start if so. Even in these cases we always guarantee our craftsmanship
& the overall quality of the piece.
Returns & Exchanges on Non-Custom Pieces and Stones
Non-Custom, regular merchandise may be returned for a full refund for 30 days. This does not apply to special orders or any form of custom work. We understand
that a jewelry purchase can be a big decision, and we want you to feel excited about
your purchase with us. The jewelry must be in good condition & not altered,
& include all paperwork like certificates, boxes etc.
If you are past the initial 30 day Return/Exchange timeframe, we allow Exchanges
or return for a credit to be used later on all un-altered, in stock items items in good condition
for 90 days from date of invoice.
Please ask in advance about exchanges on special order items as many are not returnable or exchangable.
Stone return policy
All Diamonds and Colored Gemstones $500 or more must be returned or exchanged
within 14 days of purchase.
Stones under $500.00 purchased from our owned stock may be returned for refund
up to 30 days after invoice date. (as long as there is no wear on the stone i.e.:
abrasions or chips that weren’t there when the stone was purchase).
For other stones under 500.00 in purchase price) that are on MEMO (loaned to
us from a vendor)
, there is a 14 day return policy from the date of
purchase (as long as there is no wear on the stone). The reason MEMO stones have
a shorter return period is because we do not own them and if the customer returns
the stone after 14 days then we are forced to own stock that we would not have otherwise
Pricing, Estimates & Payments
Verbal estimates are an approximation of price only, and all firm estimates
will be given to the customer in writing.
We stand by our quotes & never have hidden charges, however, metal & gemstone
prices can be volitile, so please present your written estimate before work is started.
Written estimates are valid for a minimum of 10 days. After 10 days, we reserve
the right to modify existing estimates to accommodate for changes in labor and material
prices before we start a job.
All estimates will have center & major side stone(s) priced out separately
from other items listed. small diamond melee (under .10 ct.) is generally included
in the prices shown on the website and in estimates.
Estimates on custom designs or repairs that have already started will not be changed
without prior notification and approval from the customer. In order for a piece
to be started, and for the estimate to be agreed to by both parties, we ask for
a 50% deposit & full payment on major gemstones. Custom designs and repairs must
be completed within 6 months; otherwise they may be subject to additional charges, fees, interest or price changes.
Before we start the job, we generally require at least 50% of the estimated price of Custom work and full payment on major stones.
- We accept credit cards for any amount if presented in person.
-For internet purchases, we reserve the right to limit the amount that we will put on a credit card over the phone to $2000.
-We may require an ID photocopy with your correct billing address and a signed credit card form which we can either fax or mail to you. We also accept checks, wire transfers or money orders.
-Washington state residents must pay sales tax, but out of state clients who purchase over the internet are currently sales tax free. Cleared, full payment is required before delivery is made.
-We reserve the right to hold orders paid by Check or Credit Card to allow time for payment clearing.
-Payments of over 1000.00 paid by wire transfer (or Cash) may be eligible for a 1.5% discount, please ask you Designer for details.
We offer financing through Alaska USA to qualified in-Shop clients, please ask your Designer for Details & Terms. We do not have financing available for Online clients
at this time. Financing
Rules are subject to change without notice and all policies are determined by the
respective service Providers.
Stone Loss Warranty
Should a gemstone we set fall out of your ring we will replace it up to a stone
value of $500.00 USD, at No Charge, or pay the insurance deductible up to $500.00.
It is important that the piece is insured under a homeowners, renters or individual
jewelry insurance policy, as the maximum liability we can accept is $500.00. Gemstones
of higher value should be insured by you and you will need to contact your insurance
company in the case of a loss. If we feel the mounting is not secure we will tell
you before any work is done and we will not provide a stone loss warranty.
We do not guarantee against gemstones breaking or chipping. All Gemstones can crack,
break or chip, even diamonds! You should add all fine jewelry to a homeowners or
renters policy, which usually protect against loss, damage or theft.
In order to qualify for the stone loss warranty, you agree to have your stone checked
by us, or a reputable jeweler, for tightness and wear, at least once every 6 months.
You must also have any needed maintenance done at that time.
We don't guarantee stones we didn't set, in jewelry we didn't make.
This seems obvious, but to be clear, for repairs & restorations, we only guarantee
the work we did. ( So, for example, if we size a ring we will do our best to check
the quality of the settings, but we don't take liability for work done by other
We guarantee our work for one year, however normal wear and tear happens, and you
will need to maintain your piece over the years, including (eventually) re-tipping
prongs and replacing worn metal. Just like a pair of tires on a car, metals
wear down over time. Platinum is the most resistant to wear of all the precious
metals and will need less maintenance than Gold, Silver or Palladium alloys.
We will tighten any stone set by us at no charge for the life of the ring. We guarantee
our workmanship and will repair any defect caused by us at no charge indefinitely.
We very strongly recommend that you have your ring inspected every 6 months and
have any needed maintenance done as needed.
We don't pay for items to be shipped for inspections or work unless there is
an original workmanship problem, however We promise to always make a good faith
effort to fairly and honestly deal with all of our customers in every way. Our stone
loss warranty can be an important part of your satisfaction and trust in our shop,
so feel free to ask any questions about our policy.
Owner, Designer, Gold & Platinumsmith