Time Line
Most projects are in process for 3 to 6 weeks from consultation to completion.

Free Shipping
Once completed, orders will be shipped 2 day air (U.S. addresses) or USPS to APO address at no additional charge.

International Orders & Shipping
We offer free shipping and insurance to all our shipping destinations. International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country. Please check with local authorities prior to placing your order to confirm taxes and duties. Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge. APO/FPO shipments are done through the US Post Office and can take longer (sometimes up to three weeks) to arrive.

 Custom Promise
 We promise that you will love your custom Original from Green Lake Jewelry Works we will modify, redesign or start over one time for free! (The only charge may be for the difference in price if the new design would have cost more originally.) We do ask that you share any concerns within 30 days of delivery...this rarely happens, as most design issues are caught early as we keep you involved every step of the way.
This doesn't apply to suprise designs, only if the recipient was included in the original design process...
There are rare designs when we exclude the design Promise, but we will tell you before we start if so. Even in these cases we always guarantee our craftsmanship & the overall quality of the piece.  

 Returns & Exchanges on Non-Custom Pieces and Stones
Non-Custom merchandise may be returned for a full refund for 30 days. We understand that a jewelry purchase can be a big decision, and we want you to feel excited about your purchase with us. The jewelry must be in good condition & not altered, & include all paperwork like certificates, boxes etc.

If you are past the initial 30 day Return/Exchange timeframe, we allow Exchanges or return for a credit to be used later on all un-altered items in good condition for 90 days from date of invoice.
 Stone return policy
All Diamonds and Colored Gemstones $500 or more must be returned or exchanged within 14 days of purchase.

Stones under $500.00  purchased from our owned stock may be returned for refund up to 30 days after invoice date. (as long as there is no wear on the stone i.e.: abrasions or chips that weren’t there when the stone was purchase).

For other stones under 500.00 in purchase price) that are on MEMO (loaned to us from a vendor), there is a 14 day return policy from the date of purchase (as long as there is no wear on the stone). The reason MEMO stones have a shorter return period is because we do not own them and if the customer returns the stone after 14 days then we are forced to own stock that we would not have otherwise purchased.

 Estimates
Verbal estimates are an approximation of price only, and all firm estimates will be given to the customer in writing.
We stand by our quotes & never have hidden charges, however, metal & gemstone prices can be volitile, so please present your written estimate before work is started. We don't do verbal estimates to avoid confusion & mis-understandings.
Written estimates are valid for a minimum of 10 days. After 10 days, we reserve the right to modify existing estimates to accommodate for changes in labor and material prices before we start a job. 
All estimates will have all center & major side stone(s) priced out separately from other items listed. small diamond melee (under .10 ct.) is generally included in the prices shown on the website and in estimates.
Estimates on custom designs or repairs that have already started will not be changed without prior notification and approval from the customer. In order for a piece to be started, and for the estimate to be agreed to by both parties, we ask for a 50% deposit & full payment on major gemstones. Custom designs and repairs must be completed within 6 months; otherwise they may be subject to additional charges for changes in labor and material prices.

 Financing
We offer financing through Alaska USA & Wells Fargo Financial (unfortunatly, only for In shop Clients) We do not have financing available for Online clients at this time. Details Vary and all rules are based on the providers' Terms. Financing Rules are subject to change without notice and all policies are determined by the respective service Providers. Ask a Designer for more information.

 Stone Loss Warranty
Should a gemstone we set fall out of your ring we will replace it up to a stone value of $500.00 USD, at No Charge, or pay the insurance deductible up to $500.00. It is important that  the piece is insured under a homeowners, renters or individual jewelry insurance policy, as the maximum liability we can accept is $500.00. Gemstones of higher value should be insured by you and you will need to contact your insurance company in the case of a loss. If we feel the mounting is not secure we will tell you before any work is done and we will not provide a stone loss warranty.

We do not guarantee against gemstones breaking or chipping. All Gemstones can crack, break or chip, even diamonds! You should add all fine jewelry to a homeowners or renters policy, which usually protect against loss, damage or theft.

In order to qualify for the stone loss warranty, you agree to have your stone checked by us, or a reputable jeweler, for tightness and wear, at least once every 6 months. You must also have any needed maintenance done at that time.

We don't guarantee stones we didn't set, in jewelry we didn't make.
This seems obvious, but to be clear, for repairs & restorations, we only guarantee the work we did. ( So, for example, if we size a ring we will do our best to check the quality of the settings, but we don't take liability for work done by other shops.)

We guarantee our work for one year, however normal wear and tear happens, and you will need to maintain your piece over the years, including (eventually) re-tipping prongs and replacing worn metal.  Just like a pair of tires on a car, metals wear down over time. Platinum is the most resistant to wear of  all the precious metals and will need less maintenance than Gold, Silver or Palladium alloys.

We will tighten any stone set by us at no charge for the life of the ring. We guarantee our workmanship and will repair any defect caused by us at no charge indefinitely.
We very strongly recommend that you have your ring inspected every 6 months and have any needed maintenance done as needed.
We don't pay for items to be shipped for inspections or work unless there is an original workmanship problem, however We promise to always make a good faith effort to fairly and honestly deal with all of our customers in every way. Our stone loss warranty can be an important part of your satisfaction and trust in our shop, so feel free to ask any questions about our policy.