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Green Lake Jewelry Works Product Policies
Terms & Conditions
These terms and conditions apply to the Green Lake Jewelry Works Web site located at www.greenlakejewelry.com, and all associated Web sites linked to www.greenlakejewelry.com by Green Lake Jewelry Works, its subsidiaries and affiliates, (collectively 'the Site'). Please read these terms and conditions (the 'Terms and Conditions') carefully. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
These Terms and Conditions govern your use of, and any purchase from, the Green Lake Jewelry Site, and constitute an agreement between you and Grenn Lake Jewelry Works. Green Lake Jewelry Works reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.
Product Availability and Pricing
Sometimes with the volume of orders we receive, an item may shown on the site may not be in stock before we post a notification on the Site or remove it. If this happens, we will contact you directly to discuss possible options. Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact us at firstname.lastname@example.org or 888-339-1709.
Prices on Easy Order items and Custom Price ranges do not include center gems unless clearly noted. Although many jewelers will not set stones they do not supply, in most cases we can set your gemstones. Setting fees are based on job difficulty and the value of the Gemstone. Please ask your designer for information on setting fees.
Returns & Exchanges on Non-Custom Pieces and Stones
Non-Custom, regular merchandise may be returned for a full refund for
. This does not apply to special orders, any form of custom work or items marked "final sale". We understand that a jewelry purchase can be a big decision, and we want you to feel excited about your purchase with us. The jewelry must be in perfect condition & not altered or worn, & include all paperwork like certificates, boxes etc.
If you are past the initial 30 day Return/Exchange timeframe, we allow Exchanges or return for a credit to be used later on un-altered, in stock items in perfect, unworn condition for 90 days from date of invoice.
Please ask in advance about exchanges on special order & "final sale" items as many are not returnable or exchangable.
We promise that you will love your custom Original from Green Lake Jewelry Works or we will modify, redesign or start over
for free! (The only charge may be for the difference in price if the new design would have cost more originally.) We do ask that you share any concerns within 30 days of delivery...this rarely happens, as most design issues are caught early as we keep you involved every step of the way.
This doesn't apply to surprise designs, only if the recipient was included in the original design process...
There are rare designs when we exclude the design Promise, but we will tell you before we start if so. Even in these cases we always guarantee our craftsmanship & the overall quality of the piece.
Stone return policy
All Diamonds and Colored Gemstones $500 or more must be returned or exchanged within 14 days of purchase.
Stones under $500.00 purchased from our owned stock may be returned for refund up to 30 days after invoice date. (as long as there is no wear on the stone i.e.: abrasions or chips that weren’t there when the stone was purchase).
For other stones under 500.00 in purchase price) that are on
MEMO (loaned to us from a vendor)
, there is a 14 day return policy from the date of purchase (as long as there is no wear on the stone). The reason MEMO stones have a shorter return period is because we do not own them and if the customer returns the stone after 14 days then we are forced to own stock that we would not have otherwise purchased.
When you purchase a gemstone, we ship it to you with any accompanying gemstone grading report or certificate if there is any. These grading reports are detailed documents created by gemstone grading experts & are expensive to replace. Because of this, we require each certificate to be included with each returned gemstone. If you do not include the original certificate with your return, you will be charged a replacement fee of $200.
General Site Information.
We make every attempt to ensure that our online info is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is different, color and size may vary slightly. We want to provide you with as much information and detail about your prospective purchase as possible. In compliance with industry standards and FTC regulations, Green LaKe Jewelry Works states that carat total weight in all purchases may vary 0.05 carats from stated weight. On the Site, we provide the measurement of our products based on our manufacturing specifications. Slight tolerances may be accounted for based on finishing during the manufacturing. For gemstone and pearl measurements, a tolerance of 0.25mm is allowed. For diamond jewelry set with multiple diamonds, we provide the minimum total carat weight for the piece. Color and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.
Policy on Ethical Sourcing
At Green Lake Jewelry Works, we purchase diamonds through the largest and most respected suppliers who adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict.
The Site and all content and other materials, including, without limitation, the Green Lake Jewelry Works logo, and all designs, text, graphics, pictures, mothods of operation, 'look and feel', data, software, other files and the selection and arrangement thereof (collectively, the "Green Lake Jewelry Site Materials") are the proprietary property of Green Lake Jewelry Works or its licensors or users and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
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550 NE Northgate Way
Seattle WA 98125
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