Returns & Exchanges on Non-Custom Pieces and Stones
We at Green Lake Jewelry Works stand behind our craftsmanship.
*Non-Custom merchandise is returnable for refund up to 30 days after purchase. We understand that a jewelry purchase can be a big decision, and we want you to feel excited about your purchase with us. To make sure you are completely happy, we allow you 30 days from your invoice date to Return or Exchange any item bought from the case (non-custom) that has not been altered. The item(s) must be in good condition. If additional work was completed on the item that does not affect its ability to be resold, you will only be charged for the labor completed on the piece.
*If you are past the initial 30 day Return/Exchange time frame, we still allow Exchanges on all un-altered items in good condition for 90 days from date of invoice.
*All Diamonds and Colored Gemstones $500 or more in value (purchase price) must be returned or exchanged within 14 days of purchase.
For other stones, (under 500.00 in purchase price) purchased from our owned stock there is a 30 day return policy from the date of purchase (as long as there is no wear on the stone i.e.: abrasions or chips that weren’t there when the stone was purchase).
For other stones under 500.00 in purchase price) that are on MEMO (loaned to us from a vendor), there is a 14 day return policy from the date of purchase (as long as there is no wear on the stone). The reason MEMO stones have a shorter return period is because we do not own them and if the customer returns the stone after 14 days then we are forced to own stock that we would not have otherwise purchased.
Stone Loss Warranty
Should a gemstone we set fall out of your ring we will replace it up to a stone
value of $500.00 USD, at No Charge, or pay the insurance deductible up to $500.00.
It is important that the piece is insured under a homeowners, renters or individual
jewelry insurance policy, as the maximum liability we can accept is $500.00. Gemstones
of higher value should be insured by you and you will need to contact your insurance
company in the case of a loss. If we feel the mounting is not secure we will tell
you before any work is done and we will not provide a stone loss warranty.
We do not guarantee against gemstones breaking or chipping. All Gemstones can crack,
break or chip, even diamonds! You should add all fine jewelry to a homeowners or
renters policy, which usually protect against loss, damage or theft.
In order to qualify for the stone loss warranty, you agree to have your stone checked
by us, or a reputable jeweler, for tightness and wear, at least once every 6 months.
You must also have any needed maintenance done at that time. Please contact us if you need any maintenance.
We don't guarantee stones we didn't set, in jewelry we didn't make.
This may seem obvious, but to be clear, for repairs & restorations, stone tightening and any other maintenance, we only guarantee
the work we do. (So, for example, if we size a ring we will do our best to check
the quality of the settings, but we don't take liability for work done by other
We guarantee our work for one year, however normal wear and tear happens, and you
will need to maintain your piece over the years, including (eventually) re-tipping
prongs and replacing worn metal. Just like a pair of tires on a car, metals
wear down over time. Platinum is the most resistant to wear of all the precious
metals and will need less maintenance than Gold, Silver or Palladium alloys.
We will tighten any stone set by us at no charge for the life of the ring. We guarantee
our workmanship and will repair any defect caused by us at no charge indefinitely.
We very strongly recommend that you have your ring inspected every 6 months and
have any needed maintenance done as needed.
We don't pay for items to be shipped for inspections or work unless there is
an original workmanship problem. We promise to always make a good faith
effort to fairly and honestly deal with all of our customers in every way. Our stone
loss warranty can be an important part of your satisfaction and trust in our shop,
so feel free to ask any questions about our policy.