Should a gemstone we set fall out of your ring we will replace it up to a stone value of $500.00 USD, at No Charge, or pay the insurance deductible up to $500.00. It is important that the piece is insured under a homeowners, renters or individual jewelry insurance policy, as the maximum liability we can accept is $500.00. Gemstones of higher value should be insured by you and you will need to contact your insurance company in the case of a loss. If we feel the mounting is not secure we will tell you before any work is done and we will not provide a stone loss warranty.
We do not guarantee against gemstones breaking or chipping. All Gemstones can crack, break or chip, even diamonds! You should add all fine jewelry to a homeowners or renters policy, which usually protect against loss, damage or theft.
In order to qualify for the stone loss warranty, you agree to have your stone checked by us, or a reputable jeweler, for tightness and wear, at least once every 6 months. You must also have any needed maintenance done at that time. Please contact us if you need any maintenance.
We don't guarantee stones we didn't set, in jewelry we didn't make.
This may seem obvious, but to be clear, for repairs & restorations, stone tightening and any other maintenance, we only guarantee the work we do. (So, for example, if we size a ring we will do our best to check the quality of the settings, but we don't take liability for work done by other shops.)
We guarantee our work for one year, however normal wear and tear happens, and you will need to maintain your piece over the years, including (eventually) re-tipping prongs and replacing worn metal. Just like a pair of tires on a car, metals wear down over time. Platinum is the most resistant to wear of all the precious metals and will need less maintenance than Gold, Silver or Palladium alloys.
We will tighten any stone set by us at no charge for the life of the ring. We guarantee our workmanship and will repair any defect caused by us at no charge indefinitely.
We very strongly recommend that you have your ring inspected every 6 months and have any needed maintenance done as needed.
We don't pay for items to be shipped for inspections or work unless there is an original workmanship problem. We promise to always make a good faith effort to fairly and honestly deal with all of our customers in every way. Our stone loss warranty can be an important part of your satisfaction and trust in our shop, so feel free to ask any questions about our policy.