We love creating original jewelry designs and specialize in custom work.
The artists at Green Lake Jewelry Works are nice people, too. We work hard to make sure our pieces are affordable, well crafted, and built with responsible materials.
Is custom more expensive than ready made?
Our custom made pieces are the quality of a high end designer brand, but priced much more competitively.
Doing all our work in house, even our marketing, allows us to control costs to make you a better piece of fine jewelry at a fair price.
Pricing is based on design complexity, metal, and gemstones, we have thousands of items with sample pricing, and our price quotes are free.
Many custom shops are expensive, but we produce top quality original designs for less, simply because we sell direct to our clients, not through other stores.
What's a normal price range for a custom piece?
Look through our galleries to get a feel for price ranges. Most of our designs show the price range to custom design a similar piece.
Have you found a favorite design, but wonder how to keep the price down? Live chat, click "Ask a Designer"
or call 206.527.1108 or 888.339.1709
nationwide. We have all kinds of ideas to make your favorite design perfect for
you and your budget.
How long will it take to complete a custom project?
We work at a pace that satisfies each client. Designing Custom
Jewelry is fun and many people like to take their time and relish all the little
details ... Other clients either don't have that luxury or just prefer to get on with it!
You have a lot of control of the time-line so let us know what suits you best. Some simpler
custom designs can be completed within 3-4 weeks, but the design phase can extend
that time frame.
We can meet most deadlines, but many people prefer a slower paced
design process and so jobs without a "Rush" often take 6-8 weeks from "Thinking
about it" to "Wearing it"... Most Experienced Bench Jewelers have made a gift for
a loved one in one long day, so trust us! We can fit the schedule you need!
What are the shipping costs?
Free Shipping On All Domestic Orders
Once completed, orders will be shipped
via FedEx or UPS 2 day air (U.S. addresses) or USPS to
APO address at no additional charge.
International Orders & Shipping
International customers will be quoted shipping as part of their order, and are responsible for any duties, VAT, taxes or surcharges levied or charged by their country. Please check with local authorities prior to placing your order to confirm taxes and duties. Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge. APO/FPO shipments are done through the US Post Office and can take longer (sometimes up to three weeks) to arrive.
How does the custom process work?
We begin with a conversation to discuss your design ideas, time frame and budget, do quick sketches, and answer any questions that you have. When a design is settled, a firm, written estimate will be given for the project, a deposit taken and the creation begins! Next, we begin more detailed drawings, CAD models, wax models (we send them to you to try on if you like!), casting, detailing, stone setting, and final touches of filigree and/or engraving.
How do I choose the best metal for my custom ring?
We find that if price is not considered, platinum is almost always first choice for white metals.
White gold is very popular, strong and whiter than ever. Newer white gold alloys are less likely to cause irritation than they used to.
Rose gold, green gold and high karat gold are all great options as well. We cast in all alloys of gold, and even do exotic alloys like stainless steel and titanium for certain types of work.
Can my own metal be used in a custom piece?
We have the capability to do this, but do not recommend re-using metal from an old piece of jewelry or scrap.
Because alloys vary from piece to piece, there is no way to control the chemical composition or structural integrity of the new piece if we do not know the source of the metal.
Generally, yellow gold recasts okay, but white gold does not. We do not recast platinum or palladium.
We suggest trading metal in for properly recycled metals. We apply a credit for the value of the metal towards your custom project, and order newly recycled metals that have been accurately chemically balanced.
Can I use my existing diamonds or color gems?
Yes we can, as long as your stones are in good condition, they can be reset into a new piece. Contact us for stone setting fees, as they vary with the value, difficulty and durability of the stone.
Do you offer Conflict-free diamonds?
Above and Beyond TM Diamonds
Our Conflict-free diamonds are mined, cut, polished and distributed in ethical
ways, do not fund wars, terrorism, the drug trade, or other criminal
The Kimberly process was set up to guide and monitor the Diamond industry
and is conformed to by almost all governments of the world and by all the important
diamond producing, cutting and distribution companies of the world.
We are early adopters of blockchain enabled provenance and other technologies to go above and beyond industry standards.
Are your gemstones & metals responsibly sourced?
Above and Beyond TM Metals & Gems
We care about the earth, so we make our jewelry in the most carefully and responsible way.
We hand-select fine gemstones that are conflict free; we choose suppliers who care and who make sure that these precious gems are mined responsibly too. We use recycled and responsibly-mined metals to make your fine jewelry too.
As pioneers in large scale custom work, we feel responsible to push the industry to improve sources and consider the earth first, selecting the most sustainable, low impact sources for all products we use.
What if I don’t like my custom ring?
We work very closely with each customer to ensure that the design is what they want. We promise that you will love your custom jewelry or tell us within 30 days of completion and we will modify, re-design or start over one time for free! The only charge will be for the difference in price if the new design would have cost more originally.
We will re-design and re-make one time for free, as long as the recipient is included in the design process all the way till the end.
This is not for surprise designs. In the event a surprise design is not loved like you thought it might be, we will give a partial credit toward a new custom piece that will vary depending on many factors.
Ask us if you want to do a surprise design and we will work this out in advance.
We also (rarely) reserve the right to exclude the custom promise on designs using experimental materials or structural elements. Customers creating designs that are exempt from having the custom promise will be notified before a deposit is taken and the job has begun.
What are your warranties?
We do all of our work right here in our own shop using the highest quality materials. Each piece is carefully inspected prior to shipment and we guarantee all of our work for at least one year.
We also offer a stone loss warranty program, complimentary with any stone that we set. We stand behind everything we sell and warrant that all items will be free from any manufacturing defects at the time of delivery.
In the event that there is ever a problem with your jewelry, it can be mailed back to our offices for inspection. If the problem is determined to be from a structural defect, we will repair or replace the item at no charge to you. You may also return your jewelry to our shop for free prong tightening, re-polishing, and cleaning for the life of your fine jewelry, with only nominal shipping fees.
Please contact us if you have questions or would like to return your item for any of our free warranty services.
What is the best way to care for my jewelry?
Most precious metals and gemstones will need very little care to keep them looking fresh and new. A few pointers:
- We suggest having your piece inspected every 6 months for wear and gemstone security.
- To keep your piece looking great, try to avoid wearing in the shower or the ocean and put your jewelry on last to avoid getting cosmetics or perfumes on them.
- You can clean most gemstones in commercial jewelry cleaning solution, but don't submerge pearls, emeralds, opals or anything glued in or inlaid.
- We also do not suggest regular polishing as microscopic amounts of metal are removed each time.
- Many of our matte finishes can be restored with a very soft rub using a Scotch-Brite pad (again, be careful not to scuff softer gemstones.)
- You can expect to need your prongs and shanks built up every 5-15 years for gold alloys, every 10-20 years for palladium and once or twice in a lifetime for platinum. Pendants and earrings don't get the same wear and should last a lifetime without these issues, but pendant bails may need to be built up on occasion.
- The only gemstones we recommend for engagement and wedding rings, where they will be worn daily for decades, are diamonds, sapphires and rubies. Since even these gemstones can scratch or chip, all other gemstones are likely to be damaged much sooner, so be careful when choosing lesser gems for everyday jewelry.
Do you collect sales tax?
We currently collect sales tax only for items delivered in Washington and California.
Effective 7/1/19, residents of Alaska, Oregon, Montana, New Hampshire, Delaware, Colorado, American Samoa, Alberta, Yukon, NW Territories and Nunavut will be required to pay Washington Sales Tax for any purchases picked up in our stores.
You may request a refund of part or all of the tax from the State of Washington Department of Revenue the year following your purchase. We will provide a link to the Washington Department of Revenue website as soon as they post instructions to Qualified Non-Residents.
State sales tax will be collected on taxable purchases delivered in the state.
Sales or use tax may be due in connection with the purchase and delivery of Tangible Personal Property to Oklahoma addresses. The state requires the purchaser to file a return if use tax is due in connection with the purchase and delivery of said items. This notice is required by Oklahoma 68 O.S. §1393.
Pennsylvania sales or use tax may be due in connection with the purchase and delivery of tangible personal property to Pennsylvania individuals and businesses.