FAQ

We love creating original jewelry designs and we work hard to make sure our pieces are affordable, well crafted, and built with responsible materials.

Our Mission and Values


Above and Beyond TM


Our goal is to elevate the custom jewelry business to a new level.

We go above and beyond our peers to translate our client’s ideas into beautiful designs, using precious materials to craft original jewelry that signifies the most important moments in their life.

Core Beliefs

...More info

Custom work FAQ


Sign up for a Design Page first. Then, unless you know exactly what you want, you should save some favorites and note any special requests.

One of our designers will look through your Design Page Favorites, notes, and any images you upload, then reply to discuss your design ideas, help you choose a gemstone, determine a good time frame and budget, do quick sketches, and answer any questions that you have. We provide price quotes before we start a job, and don't believe in upselling our clients.

When a design is settled, a firm, written estimate will be given for the project, a deposit taken and the creation begins.

Next, we begin more detailed drawings, CAD models, wax models (we send them to you to try on if you like!), casting, detailing, stone setting, and final touches like filigree, hand engraving, etc.

...More Info

Our custom made pieces are the quality of a high end designer brand, but priced much more competitively.

Doing all our work in house, even our marketing, allows us to control costs to make you a better piece of fine jewelry at a fair price.

Pricing is based on design complexity, metal, and gemstones, we have thousands of items with sample pricing, and our price quotes are free.

Many custom shops are expensive, but we produce top quality original designs for less, simply because we sell direct to our clients, not through other stores.

Custom engagement rings start around $1000, carved or engraved bands, pendants and earrings all start around $500. Our most elaborate engagement rings, with lots of filigree, hand engraving and accent gems, can range up to $10,000 or so for our most complex work.

We work hard to keep prices reasonable by doing all work in-house. Look through our galleries to get a feel for price ranges, as most of our designs show pricing to custom design a similar piece.

Have you found a favorite design, but wonder how to keep the price down? Live chat, click "Ask a Designer" or call 206.527.1108 or 888.339.1709 nationwide. We have all kinds of ideas to make your favorite design perfect for you and your budget.

We work at a pace that satisfies each client. Designing Custom Jewelry is fun and many people like to take their time and relish all the little details ... Other clients either don't have that luxury or just prefer to get on with it.

You have a lot of control of the time-line so let us know what suits you best. Some simpler custom designs can be completed within 3-4 weeks, but the design phase can extend that time frame.

We can meet most deadlines, but many people prefer a slower paced design process and so jobs without a "Rush" often take 6-8 weeks from "Thinking about it" to "Wearing it".

Most Experienced Bench Jewelers have made a gift for a loved one in one long day, so trust us! We can fit the schedule you need!
...More info


We begin with a conversation on your Design Page to discuss your design ideas, choose a gemstone, determine a good time frame and budget, do quick sketches, and answer any questions that you have. We provide price quotes before we start a job, and don't believe in upselling our clients.

When a design is settled, a firm, written estimate will be given for the project, a deposit taken and the creation begins.

Next, we begin more detailed drawings, CAD models, wax models (we send them to you to try on if you like!), casting, detailing, stone setting, and final touches like filigree, hand engraving, etc.

...More Info

We find that if price is not considered, platinum is almost always first choice for white metals. White gold is very popular, strong and whiter than ever. Newer white gold alloys are less likely to cause irritation than they used to.

Rose gold, green gold and high karat gold are all great options as well. We cast in all alloys of gold, and even do exotic alloys like stainless steel and titanium for certain types of work.

...More Info

We offer this as a service for sentimental reasons only, as it is rarely cost effective, for a fee of $350.00 (Yellow gold only).

In order to separate your ring from all others in the casting process, we actually need more gold than what you see in the ring to cast one item alone. Even then, mixing your gold with our gold we cannot offer a guarantee of success as there is a possibility that the ring will have impurities which could show up later.

A better option is to trade in your metal towards the cost of your custom piece. Ask a designer for details.

We produce a large volume of custom rings every month and have a weekly casting schedule; grouping the same metal types into the same flask of metal.

About our casting process

Diamond & Gems FAQ


We are super picky about our diamonds


  • Every diamond is chosen for maximum sparkle and value
  • We buy direct from sightholders, not middle-men
  • We pay cash and pass the savings on to our clients
  • We reject 20-50 stones for each one we buy
  • Extensive diamond inventory, not just a feed from overseas
  • Our diamond professionals are simply choosier than most
  • A custom ring deserves a better diamond

...View Diamonds

We're as picky about our diamonds as we are about our rings.


Getting a better diamond simply takes time and experience to weed out the so-so stones.

We go to the source, evaluate hundreds of diamonds, and only select the best looking, most sparkly for the money.

Our cutters, small and large, from Antwerp to India, give us first choice and accept our pickiness because we pay on the spot, and don't just borrow stones on memo.

They seek out Green Lake because of our long reputation of leadership in custom design, ethics, sustainability, and quality. Plus they know that many custom jewelers follow our lead in choosing diamond vendors.

All our diamonds are conflict-free, sourced from mines, countries and cutters with the highest environmental, societal and workplace standards.

Search Diamonds ...Read More

Above and Beyond TM Diamonds

Yes!
We are early adopters of blockchain enabled provenance and other technologies to go above and beyond industry standards.

Our Conflict-free diamonds are mined, cut, polished and distributed in ethical ways, do not fund wars, terrorism, the drug trade, or other criminal activity.

The Kimberly process was set up to guide and monitor the Diamond industry and is conformed to by almost all governments of the world and by all the important diamond producing, cutting and distribution companies of the world.

However, the Kimberly process is not enough, so we go Above and Beyond TM kimberly to vet our cutters more closely. We ealuate everything from the rough sourcing to the cutting factory environmental standards and more. Some elements we consider are factory LEED best practices, worker conditions, child care options, worker pay levels and overall sustainability practices.

Lab grown diamonds are beautiful, real diamonds


Because grown diamonds cost less than mined diamonds, custom engagement ring clients can own a bigger, better, more beautiful diamond that’s even brighter all within the same budget.

Also, because lab diamonds are chemically and structurally identical to naturally occuring diamonds, they last as long and are just as durable as mined diamonds.
...More info

...View Lab Diamonds

Above and Beyond TM Metals & Gems

We care about the earth, so we make our jewelry in the most carefully and responsible way. We hand-select fine gemstones that are conflict free; we choose suppliers who care and who make sure that these precious gems are mined responsibly too. We use recycled and responsibly-mined metals to make your fine jewelry too.

As pioneers in large scale custom work, we feel responsible to push the industry to improve sources and consider the earth first, selecting the most sustainable, low impact sources for all products we use.

Yes we can, as long as your stones are in good condition, they can be reset into a new piece. Contact us for stone setting fees, as they vary with the value, difficulty and durability of the stone.

We carry all shapes and cut styles of diamonds, as well as vintage cuts like old Euro and mine cut diamonds.

We also cut our own sapphire from rough, and cut Rose cuts, trapezoid, hex cuts, unique cushions and many others.

Click here for images and measurements….


We have the capability to do this, but do not recommend re-using metal from an old piece of jewelry or scrap.

Because alloys vary from piece to piece, there is no way to control the chemical composition or structural integrity of the new piece if we do not know the source of the metal.

Generally, yellow gold recasts okay, but white gold does not. We do not recast platinum or palladium.

We suggest trading metal in for properly recycled metals. We apply a credit for the value of the metal towards your custom project, and order newly recycled metals that have been accurately chemically balanced.

We work very closely with each customer to ensure that the design is what they want. We promise that you will love your custom jewelry or tell us within 30 days of completion and we will modify, re-design or start over one time for free! The only charge will be for the difference in price if the new design would have cost more originally.

We will re-design and re-make one time for free, as long as the recipient is included in the design process all the way till the end. This is not for surprise designs. In the event a surprise design is not loved like you thought it might be, we will give a partial credit toward a new custom piece that will vary depending on many factors.

Ask us if you want to do a surprise design and we will work this out in advance. We also (rarely) reserve the right to exclude the custom promise on designs using experimental materials or structural elements. Customers creating designs that are exempt from having the custom promise will be notified before a deposit is taken and the job has begun.


We do all of our work right here in our own shop using the highest quality materials. Each piece is carefully inspected prior to shipment and we guarantee workmanship for the life of the item.

If anything were ever to happen to your ring or other item that is clearly a manufacturing defect we will make it right. We do not cover against wear and tear issues so over time you will need to Maintain your ring including prong retipping, re-engraving, etc.

In the event that there is ever a problem with your jewelry, it can be mailed back to our offices for inspection. If the problem is determined to be from a structural defect, we will repair or replace the item at no charge to you.

You may also return your jewelry to our shop for free prong tightening, re-polishing, and cleaning for the life of your fine jewelry, with only nominal shipping fees.

Please contact us if you have questions or would like to return your item for any of our free warranty services.

We also offer a stone loss warranty program, complimentary with any stone that we set.

...More Info

Services FAQ


Yes!
We have a full scale shop with many highly experienced repair and restoration specialists who repair hundreds of items every month

  • All work done on premises
  • Extraordinary attention to detail
  • The same level of craftsmanship we give to our custom pieces
  • All our jewelers have laser welders, microscopes, etc.
  • Extensive parts and gem inventory
  • All jewelry insured when in our possession

...More Info

We offer appraisals by appointment in both shops and via drop off service.

Our appraisals are performend by independant GIA trained Graduate gemologist who are members of

All current staff were once Staff Gemologists at the world renowned GIA Gem Trade Laboratory in Carlsbad, CA.

  • High resolution digital color photograph
  • Detailed description of the item
  • Measurements of the item
  • Precious metal content and weights
  • Plot of the main diamond that maps the internal characteristics (For diamonds 0.50 carats and larger)
  • Current precious metal price per troy ounce
  • Diamond or gemstone qualities
  • Cut grade analysis
  • Total value

All current staff were once Staff Gemologists at the world renowned GIA Gem Trade Laboratory in Carlsbad, CA.

What type of appraisal do I need?


There are many types of jewelry appraisals. Appraisals are usually for a specific purpose. The most common type of appraisal is for insurance replacement. If you need help determining the type of appraisal you need, please consult our staff. We will prepare the appropriate documentation.

How often should my appraisal be updated?


Jewelry appraisals should be kept up-to-date reflecting the current value. Diamond, gemstone and precious metal prices fluctuate. It is important to appraise your items every 2-3 years.

Will my homeowners insurance cover my jewelry in the event of a loss?


Most insurance companies do not cover jewelry items over $1,000 without an appraisal. The items must also be specifically listed in the policy. Many insurance companies do not insure loose diamonds or gemstones. Contact your insurance provider to discuss your policy.

I received an appraisal/certificate with my new purchase, do I need a second opinion?


Jewelry stores sometimes offer a “free appraisal” with the purchase of an item. NAGL strongly advises that you obtain a second, independent opinion to confirm the value and quality of the diamonds, gemstones and precious metals.

Free appraisals or certificates are often prepared by unqualified store associates. Frequently the price is inflated and the qualities of the diamonds or gemstones are exaggerated. Our independent laboratory provides an un-biased written second opinion by a qualified professional.


Most precious metals and gemstones will need very little care to keep them looking fresh and new. A few pointers:

  • We suggest having your piece inspected every 6 months for wear and gemstone security.
  • To keep your piece looking great, try to avoid wearing in the shower or the ocean and put your jewelry on last to avoid getting cosmetics or perfumes on them.
  • You can clean most gemstones in commercial jewelry cleaning solution, but don't submerge pearls, emeralds, opals or anything glued in or inlaid.
  • We also do not suggest regular polishing as microscopic amounts of metal are removed each time.
  • Many of our matte finishes can be restored with a very soft rub using a Scotch-Brite pad (again, be careful not to scuff softer gemstones.)
  • You can expect to need your prongs and shanks built up every 5-15 years for gold alloys, every 10-20 years for palladium and once or twice in a lifetime for platinum. Pendants and earrings don't get the same wear and should last a lifetime without these issues, but pendant bails may need to be built up on occasion.
  • The only gemstones we recommend for engagement and wedding rings, where they will be worn daily for decades, are diamonds, sapphires and rubies. Since even these gemstones can scratch or chip, all other gemstones are likely to be damaged much sooner, so be careful when choosing lesser gems for everyday jewelry.


Platinum vs white gold

Wedding rings are worn daily and need to withstand a great deal of wear and tear over the years. Platinum is your best choice as it is malleable and forgiving and doesn't wear down nearly as fast as white gold over time. The fine scratches that appear in platinum are completely normal.

Any precious metal soft enough to set a gemstone or engrave will show dings and scratches, but Platinum doesn't lose material like gold alloys, so the fine scratches stay visible. The dings and scratches can be burnished and polished out, but that will remove a little material each time, whereas white gold alloys will wear away (slowly) with everyday wear and therefore appear more polished.

Platinum is also your best option for a hypoallergenic family heirloom quality material that will last for generations. It is a true silver color where 14k white gold has a light yellow color to it because it is yellow gold mixed with Nickel and Zinc to make it white. Most people are allergic to Nickel or can develop an allergy to it while wearing the ring over time.

The only metal used for jewelry that is guaranteed not to scratch is Tungsten. This is an industrial grade material which is a ceramic powder heated to form in a metal mold. However, it cannot be customized, engraved, or sized and is subject to breaking or cracking if dropped on a ceramic tile floor. It is essentially too hard which is why we don't work with it.

Shipping and Taxes


Free Shipping On All Domestic Orders

Once completed, orders will be shipped via FedEx or UPS 2 day air (U.S. addresses) or USPS to APO address at no additional charge.

International Orders & Shipping

International customers will be quoted shipping as part of their order, and are responsible for any duties, VAT, taxes or surcharges levied or charged by their country. Please check with local authorities prior to placing your order to confirm taxes and duties. Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge. APO/FPO shipments are done through the US Post Office and can take longer (sometimes up to three weeks) to arrive.


We currently collect sales tax only for items delivered in Washington and California.

-Qualified Non-Residents-

Effective 7/1/19, residents of Alaska, Oregon, Montana, New Hampshire, Delaware, Colorado, American Samoa, Alberta, Yukon, NW Territories and Nunavut will be required to pay Washington Sales Tax for any purchases picked up in our stores.
You may request a refund of part or all of the tax from the State of Washington Department of Revenue the year following your purchase. We will provide a link to the Washington Department of Revenue website as soon as they post instructions to Qualified Non-Residents.

-Washington, California-

State sales tax will be collected on taxable purchases delivered in the state.

-Oklahoma-

We do not collect OK sales tax.

Sales or use tax may be due in connection with the purchase and delivery of Tangible Personal Property to Oklahoma addresses. The state requires the purchaser to file a return if use tax is due in connection with the purchase and delivery of said items. This notice is required by Oklahoma 68 O.S. §1393.

-Pennsylvania-

We do not collect PA sales tax.

Pennsylvania sales or use tax may be due in connection with the purchase and delivery of tangible personal property to Pennsylvania individuals and businesses.


-Georgia-

We do not collect GA sales tax.

Sales or use tax may be due to the State of Georgia on your purchase. Georgia law requires certain consumers to file a sales and use tax return remitting any unpaid taxes due to the State of Georgia.

Please note that US sales tax requirements may be subject to change due to Supreme Court rulings, or changes in legislation.